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KSA #1
Communication

This KSA focuses on effectively communicating not only with co-workers and peers but also with people who you may not know. It takes a lot of practice to learn all of the different forms of communication including: written, oral, and body language. All of these are very important and through the guidance of many professors, I have learned to communicate effectively.

What I Have Done

My communication skills have vastly improved over the years. In high school, I was always quiet, shy and didn’t talk much. Once I began working at Lowe's, I learned to communicate more effectively as that was part of the job. I would say that once I was promoted to be a Head Cashier, those skills increased even more because now I had to communicate and coordinate with other Head Cashiers to schedule lunch breaks and shift ends. During my time at Disney, I was promoted to become a trainer within the first few months of my internship. In order to be a trainer, I had to demonstrate my communication skills to my leaders so that they knew I could help new Cast Members learn effectively. In my collegiate career, I have written many articles, papers, and essays - some of these were research and some were persuasive. One project in particular - the Target Case Study - really helped mine my writing and communication skills as this required a lot of research and communication with my team members to write and present a persuasive proposal. There will be a link to the right of the page with the full case study and all of its details.

What It Means To Me

Effective communication really does mean a lot to me. It makes a huge difference in our personal and professional world. We can say one thing but the perceived meaning of what we say could be totally different if we don’t communicate the idea properly. I have grown up understanding this skill and I work every day to become better at it. My leaders have given me a lot of guidance and advice over the years and I really do feel like I have grasped what they were teaching me.

While I do feel that I have become much better at effective communication, I am by no means a master. In the future, I will continue to be open to learning new communication tips and techniques so that I can succeed in my professional career. I will achieve this by attending seminars and taking communication classes at Towson or online. I will be gathering ongoing feedback and evaluations from my peers and leaders in order to know how well I am doing and where I stand in achieving my goal.

Where It Leads Me

Target Case Study 2015

Overview

Connect with me

© 2016 By

 Mike Theodosiou Jr

Call

T: 443-449-0045

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